FAQs

Here at Hyperluxe we hope you love your new purchases! However, in the instance that you are unsatisfied with your order, you may return an item within 7 days of purchase for either an exchange or a credit note valid for 6 months. Items outside of this time frame cannot be accepted. Please note that returns/exchanges exclude:

● Sale items
● Items purchased during a promotion
● Lingerie & Swimwear
● Earrings
● Hats
● Sunglasses

Please email info@hyperluxeactivewear.com.au to get your return approved.

For all pick up in-store orders in North Beach and Applecross customers will be contacted when their order is ready for collection via text message.

Pick up in-store Dunsborough orders sometimes may take a little longer due to the distance from our distribution centre to our Dunsborough store, so please allow extra time for your store collection. Customers will be contacted via text message when their order is ready for collection.

Hyperluxe offers express shipping services, which are free for orders above $150. All orders under this amount occur a shipping fee of $9.95. Please allow 2-3 business days shipping with StarTrack.

PO box’s, parcel post and addresses with a unit number re sent via Australia Post Express.

At Hyperluxe we are more than happy to post items overseas! However since postage to different countries vary, email us at info@hyperluxeactivewear.com.au for quotes and further information.

As Hyperluxe offers different brands with different sizing, styles and fits, it can be difficult to pinpoint what size you are across the board. Due to this, most items listed will have a specific size guide attached within the photos for you to find your best fit. If you still need further information or suggestions regarding sizing, please email us at info@hyperluxeactivewear.com.au.

If you believe you have received a faulty item, please email us straight away so that we can claim this for you and organise a replacement, repair or refund/credit. Pictures of the item will be required so please attach these to the email. Our email is info@hyperluxeactivewear.com.au

Our online store offers gift cards of $20, $25, $50, $100, $150 and $200. Gift cards will be emailed out at latest 24 hours, but are usually delivered within a couple. Please note that these gift cards can be used online only, as our systems online don’t configure with our systems in store.

You can purchase gift cards here: https://www.hyperluxeactivewear.com.au/products/gift-card

Gift cards are delivered by email and contain instructions on how to redeem them online. Our gift cards have no additional processing fees.